Returns
Because our products are cosmetics, we’re unable to accept returns once a package has been opened, for hygiene and safety reasons.
We will exchange a product only if:
- It arrives damaged, defective, or expired, and
- You let us know within 48 hours of receiving it, by writing to us at support@poppycheeks.in
Once we’ve confirmed the exchange, please send the product back to:
Poppy Cheeks Address.
We’ll process your exchange once the returned item reaches us.
Refunds
Since orders are processed and confirmed through our payment gateway, we’re unable to cancel an order or issue a refund once it’s been placed — except in the situations listed below.
Refunds (as store credit or direct transfer) will be considered if:
- Your order hasn’t been delivered within 30 days due to a dispatch delay on our end
- Your delivery location isn’t serviced by our courier partners
Refunds will not be provided for:
- Products that have already been opened
- Products you no longer want or that didn’t meet expectations after delivery
- An incorrect or incomplete address provided at checkout
- Non-availability of the recipient at the delivery address
- Refused deliveries
- Delays caused by circumstances beyond our control (force majeure)
- Products that show signs of tampering by the customer
Once a refund is confirmed in writing, the amount will be credited within 7–10 business days.
Damaged products are handled through our exchange process above, not as a refund.
Questions?
For any shipping, return, or refund queries, write to us at support@poppycheeks.in
By placing an order with Poppy Cheeks, you agree to the terms outlined in this policy. We may update this policy from time to time to reflect changes in our processes.
