Poppy Cheeks makes cosmetics for children, so we understand that the trust you place in us goes beyond just what’s in our products — it extends to how we handle your family’s information too. This policy explains what we collect, why, and how we protect it.
Information We Collect
- Account and order details — name, email address, phone number, and shipping/billing address, provided when you create an account, place an order, or sign up for updates.
- Payment details — collected only by our payment gateway when you make a purchase. Poppy Cheeks does not store your card or banking information.
- Website activity — pages you browse, products you view, and how you interact with our site, which helps us understand what parents are looking for.
How We Use Your Information
- To process your order and keep you updated on shipping and delivery.
- To respond to questions, feedback, or support requests.
- To recommend products we think you’ll find useful, based on what you’ve browsed or bought.
- To send offers, new launches, or newsletters — only if you’ve chosen to receive them.
- To improve our website and shopping experience over time.
Sharing Your Information
We only share your information where it’s genuinely needed to run our business, such as with delivery partners to ship your order or payment gateways to process payment. We do not sell or rent your information to anyone for marketing purposes, and we require every partner we work with to handle your data responsibly.
We may disclose information if required by law — for instance, in response to a government or regulatory request, or to investigate misuse of our website.
Keeping Your Information Secure
We use standard safeguards such as encryption and secure servers to protect your information from unauthorized access. While no system is completely risk-free, we take reasonable steps to keep your data safe and expect the same from every partner we work with.
Children’s Information
Poppy Cheeks products are made for children, but our website is meant to be used by parents and guardians. We don’t knowingly collect information directly from children — any details relating to a child, such as a name for a personalized order, are provided to us by a parent or guardian.
Your Choices
You can ask us at any time to:
- Share the information we hold about you
- Correct anything that’s inaccurate
- Delete your information, unless we’re required to retain it by law
- Opt out of marketing emails
Just write to us at [email address] to make any of these requests.
Cookies
Our website uses cookies to remember your cart and understand how visitors use the site. You’re free to disable cookies in your browser, though some features may not work as smoothly as a result.
Changes to This Policy
We may update this policy from time to time as our business or the law changes. Any significant updates will be noted on this page, so we encourage you to check back occasionally
