1. Delivery Timelines

Most standard orders are expected to reach customers within approximately 7–8 business days after processing, depending on the delivery destination and courier availability.

Orders are generally scheduled for delivery no earlier than the applicable processing and courier timeline allows.

Delivery may occasionally take longer because of factors such as:

• Extreme weather conditions.
• Natural disasters.
• Courier network disruptions.
• Governmental or regulatory restrictions.
• Public holidays.
• Transport interruptions.
• Remote or difficult-to-service locations.
• Unexpected operational delays.

2. Information Required for Delivery

To help our courier partners deliver your order correctly, please provide complete and accurate shipping details during checkout.

These may include:

• Full name of the recipient.
• Flat, apartment or house number.
• Building, society or premises name.
• Road, street or locality.
• City.
• State.
• Correct PIN code.
• A familiar landmark, where helpful.
• Active mobile or contact number.
• Email address.

Customers are responsible for checking their shipping information carefully before completing an order.

3. Shipping Rates & Delivery Options

Available shipping methods, charges and estimated delivery periods may vary depending on your delivery location, order contents and courier availability.

Shipping charges, where applicable, are calculated or displayed during checkout based on the destination, order value, selected shipping option and other applicable factors.

Expedited shipping is subject to courier availability and serviceability for your PIN code.

We currently do not deliver orders to P.O. boxes.

4. Order Processing Time

Orders placed before 12:00 PM IST on a business day are generally processed on the same business day, subject to payment confirmation, stock availability and operational capacity.

Orders placed after 12:00 PM IST are generally processed on the following business day.

Orders are not normally processed on weekends or public holidays.

5. Tracking Your Order

Once your order has been dispatched and tracking information becomes available, we may send a shipment confirmation email containing the tracking number and/or courier tracking link.

Tracking information is normally sent to the email address provided while placing the order.

Courier tracking systems may occasionally take some time after dispatch to display the latest shipment status.

6. Shipping Coverage

Poppy Cheeks currently ships orders within India only.

Delivery availability depends on whether our courier partners service your location and PIN code.

If we discover after an order has been placed that the destination is not serviceable, we will contact you using the email address or phone number associated with your order and arrange an appropriate resolution.

7. Delivery Attempts & Redelivery

Courier delivery attempts depend on the courier partner and destination. Customers should ensure that someone is available at the delivery address and that the registered phone number can be reached.

A redelivery or redispatch charge may apply where delivery fails because of circumstances attributable to the customer, including:

• Incorrect or insufficient shipping address.
• Recipient being unavailable at the provided address.
• Refusal to accept an otherwise valid delivery.
• Incorrect or inactive contact details.
• Failure to respond to reasonable courier communication.
• Customer-requested delivery to an alternative person, location or premises.
• A shipment being returned to us after unsuccessful delivery attempts.

Any applicable redelivery charge will depend on the courier, shipment and destination.

8. Inspecting Your Package

We recommend inspecting the outer package at the time of delivery wherever reasonably possible.

If a package appears visibly damaged, opened, crushed, tampered with or otherwise compromised, please document its condition before opening it and contact Poppy Cheeks promptly.

Photographs of the package, shipping label and affected product may be requested when reviewing a delivery-related claim.

9. Shipping Delays & Product Availability

Depending on product availability or exceptional operational circumstances, some orders may require approximately 10–12 days before dispatch or fulfilment.

If we become aware of a significant issue that prevents us from processing or dispatching your order within the expected period, we will make reasonable efforts to contact you by email or phone.

Where an ordered product becomes unavailable, we may contact you regarding an alternative product, revised fulfilment timeline, cancellation or other appropriate resolution.

10. Festival & Time-Sensitive Orders

Courier networks can experience increased volumes during festivals, holidays, sales and other high-demand periods.

If you require an order for a particular event, celebration or festival, we recommend placing your order at least 15 days in advance.

For urgent or time-sensitive deliveries, please contact us before placing the order so that our team can advise whether the requested delivery timeline appears feasible.

Contacting us regarding an urgent delivery does not constitute a guaranteed delivery commitment unless explicitly confirmed by Poppy Cheeks.

11. Events Outside Our Control

Shipping and delivery may be affected by circumstances beyond the reasonable control of Poppy Cheeks or our courier partners.

These may include:

• Floods, storms or other severe weather.
• Natural disasters.
• Strikes or labour disruption.
• Civil disturbances.
• Transportation disruption.
• Government restrictions.
• Regulatory action.
• Public emergencies.
• Courier network failures.
• Other force majeure events.

We will make reasonable efforts to assist customers affected by significant delays, subject to applicable circumstances and legal requirements.

12. Order Modifications & Cancellations

Once an order has entered processing, we may not be able to change the delivery address, product, quantity, shade or other order details.

Poppy Cheeks may cancel, modify or limit an order where reasonably necessary, including where:

• A product becomes unavailable.
• An obvious pricing error has occurred.
• Incorrect product information was displayed.
• A transaction cannot be successfully verified.
• Fraudulent or unauthorised activity is suspected.
• The delivery destination cannot be serviced.
• Fulfilment is prevented by an operational or technical issue.

Where we cancel an order after successful payment has been collected, the applicable refund or resolution will be handled according to our Refund, Cancellation & Exchange Policy.

13. Customer Responsibility

Before completing checkout, please verify your shipping address, PIN code, email address and phone number carefully.

Poppy Cheeks may not be responsible for delivery failures, additional courier charges or delays caused by inaccurate or incomplete information provided during checkout, subject to applicable consumer law.

14. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in courier arrangements, shipping rates, delivery coverage, operational processes or applicable requirements.

The most recent version published on this page will apply from the stated updated date.