1. Acceptance of Terms

By accessing or using the Poppy Cheeks website, you agree to be bound by these Terms & Conditions and any other policies referred to on our website.

If you do not agree with these terms, you should discontinue use of the website and should not place an order through our online store.

2. About Poppy Cheeks Products

Poppy Cheeks offers cosmetic and beauty products designed for children and young users, subject to the recommended age, instructions and warnings provided with each product.

Product descriptions, ingredients, colours, shades, specifications, packaging and other information are provided for general product guidance. Customers should always read the product label, packaging, usage instructions and safety information before use.

We may update product packaging, formulations, colours, ingredients, specifications or presentation when required.

3. Children, Parents & Adult Supervision

Our products are intended to be purchased by adults, parents or legal guardians. Where products are used by children, they should be used under appropriate adult supervision and in accordance with the instructions supplied with the product.

Children should not independently purchase products, submit payment details or provide personal information through the website without the involvement and permission of a parent or legal guardian.

4. Product Safety & Allergies

Cosmetic products may react differently depending on an individual's skin type, sensitivities or allergies. Customers are responsible for reviewing product ingredients and usage instructions before applying a product.

If a child has a known allergy, sensitive skin or an existing skin condition, a parent or guardian should consider seeking appropriate professional advice before introducing a new cosmetic product.

5. Product Images & Colours

We make reasonable efforts to display product images, colours and shades as accurately as possible. However, actual colours may vary slightly depending on lighting, photography, screen brightness, monitor calibration and device settings.

Product packaging may also occasionally differ from the images displayed on the website due to packaging updates or product improvements.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products subject to these Terms & Conditions.

All orders are subject to product availability, successful payment authorisation and our acceptance of the order.

We reserve the right to cancel, refuse or limit an order where reasonably necessary, including in situations involving:

• Incorrect product pricing or information.
• Product unavailability.
• Suspected fraudulent or unauthorised transactions.
• Technical or payment-processing errors.
• Orders that appear intended for unauthorised resale.

If payment has already been collected for an order that we cancel, the applicable amount will be processed for refund through the appropriate payment method, subject to payment processor timelines.

7. Pricing & Product Availability

Product prices displayed on the website are the prices applicable at the time they are displayed, unless clearly stated otherwise.

Prices, discounts, promotional offers and product availability may change from time to time without prior notice.

In the event of an obvious pricing or technical error, we reserve the right to correct the information and, where necessary, contact the customer regarding the affected order.

8. Payments

Payments made through our website may be processed by authorised third-party payment gateways and financial service providers.

You agree to provide accurate billing and payment information and confirm that you are authorised to use the payment method provided during checkout.

Poppy Cheeks does not control the internal processing systems, security procedures or processing times of independent payment gateway providers.

9. Shipping & Delivery

Orders are delivered to the shipping address provided by the customer during checkout.

Delivery estimates are provided as guidance and may be affected by courier operations, location, public holidays, weather, operational delays or circumstances outside our reasonable control.

Customers are responsible for ensuring that the delivery address and contact details provided at checkout are complete and accurate.

Detailed delivery conditions, where applicable, are governed by our Shipping Policy.

10. Returns, Replacements & Refunds

Returns, replacements, cancellations and refunds are handled in accordance with the return and refund rules published on our website.

Because cosmetic and personal-use products may have hygiene and safety considerations, eligibility for a return may depend on the condition of the product, whether the product has been opened or used, the reason for return and applicable consumer rights.

Customers should review our applicable Return / Refund Policy before making a purchase.

11. Promotions, Coupons & Discount Codes

Promotional codes, coupons, discounts and special offers may be subject to separate eligibility requirements, minimum purchase values, expiry dates or product exclusions.

Unless specifically stated otherwise, promotional offers cannot necessarily be combined with other discounts.

We reserve the right to withdraw or modify promotional offers where permitted, including where an offer has been published incorrectly due to a technical or administrative error.

12. Website Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for ensuring that the information associated with your account remains accurate.

Please notify us if you believe that your account has been accessed or used without authorisation.

13. Acceptable Use

You agree not to misuse our website or services. You must not:

• Attempt to gain unauthorised access to the website, accounts, servers or related systems.
• Introduce malware, malicious scripts, viruses or harmful code.
• Attempt to interfere with the normal functioning or security of the website.
• Use automated tools to scrape, copy or extract website content without permission.
• Use the website for fraudulent, unlawful or abusive activity.
• Misrepresent your identity or payment information when placing an order.

14. Intellectual Property

Unless otherwise stated, the Poppy Cheeks name, branding, logos, website design, graphics, photographs, product images, written content, illustrations and other original website materials are owned by or licensed to Poppy Cheeks.

These materials may not be reproduced, republished, distributed, commercially exploited or used to create derivative works without prior written permission, except where such use is legally permitted.

15. Third-Party Services & Links

Our website may contain integrations, applications, payment services, courier services or links operated by third parties.

Third-party services may be governed by their own terms, policies and privacy practices. We recommend reviewing those policies when using an external service.

16. Disclaimer

We make reasonable efforts to keep website information accurate and up to date. However, occasional typographical, technical, pricing or product-information errors may occur.

Information provided through the website concerning cosmetics, beauty or skincare is intended for general informational purposes and should not be treated as medical advice, diagnosis or treatment.

17. Limitation of Liability

To the extent permitted by applicable law, Poppy Cheeks shall not be responsible for indirect, incidental or consequential loss arising from improper use of the website or products, failure to follow product instructions, misuse of products, or events outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable consumer law.

18. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy practices.

Information may be used where necessary to process orders, provide customer support, operate accounts, arrange delivery, prevent fraud, improve our services and communicate with customers, subject to applicable requirements and customer preferences.

19. Changes to These Terms

We may update or revise these Terms & Conditions from time to time to reflect changes to our website, services, products, business operations or applicable requirements.

The latest version published on this page will apply from the stated effective or updated date.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable consumer rights and mandatory legal requirements, disputes relating to these Terms or use of the website shall be subject to the jurisdiction of the appropriate courts having jurisdiction in Pune, Maharashtra, India.